Fashinza provides its customers with only strictly quality-controlled goods without exemption according to 'Fashinza' quality standard. We will follow the specifications as instructed by the customer at the time of order. Any changes during the production will be notified and confirmed by the customer. We DO NOT accept any returns or refunds for any customized goods at all once the order has been placed or shipped. So you can ask for pictures, video conference or anything that would be possible to show you your followed specifications.

You can make any changes on the garment as long as the sample has not been approved for bulk production or shipped out. We can also make changes after the order has been shipped, but you will have to pay for the shipment and re-shipment of the garment.

DHL, Fedex Courier worldwide are our primary carriers.

Please be aware that DHL and FedEx Priority mail may take up to 4 to 5 days to arrive and DHL Parcel Post can take 2 weeks to arrive within USA or Canada and up to 2-3 weeks to HI and AK

In addition to above shipping options, we might also use different courier services which seem best for the location of delivery.

We do not take responsibility for guaranteed delivery, the guarantee of delivery of your order is undertaken by the shipping company who provides us the tracking information.

It is your responsibility to get in contact with the shipping company once we have given you the tracking id of the goods shipped we do not own a shipping company , so we ship the goods as a favor to the clients so they don't go through other hassles, we do not take responsibility for lost shipment.

In case of the lost shipment, a client will either have to pay the production charges again and in case the shipping company does not waive the shipping charges, that will have to be paid too.